Serato is one of the world leaders in audio software for professional DJs, producers and musicians. World-renowned artists such as DJ Jazzy Jeff, Fatboy Slim, A-Trak, Snoop Dogg, and DJ Snake love our products and use them on a regular basis.
We are looking for a highly motivated individual to provide direction, training and oversight of Serato’s international Support department. This includes delivering a provide a best in class experience with key metrics of staff productivity, support NPS, and knowledge base performance.
Important elements include supervising daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that we're using our available technology to the fullest extent, and that staff are well-organized and motivated.
Summary of Duties